FAQs

FAQs

How do I download the shopkick app?
The shopkick application is currently available for the iPhone and Android platforms. If you have an iPhone, search for the word “shopkick” in the App Store or click here. If you have an Android phone, search for the word “shopkick” in the Android Market or follow the download instructions located here.

How do I share this app with a friend?
There are several ways to share:

1) If you have the application, you can send your friends invites by clicking the “More” tab.

2) Good ‘ol fashioned word of mouth can be really effective too – tell them to search for “shopkick” in either the iPhone App Store or the Android Market. Or to learn more, visit www.shopkick.com.

3) Connect to Facebook. Connecting to Facebook will share your activity with friends and let them see how cool shopkick is.

Check in
How come I can get kicks for walking into some stores, but not others? How do I know which stores are eligible?

We have not yet rolled out kicks to all stores, you can find out whether you’ll collect kicks by tapping on the “collect” screen – there will be an indicator next to eligible stores.
I earned 100 kicks for walking into a store last time, but today I only earned 75. Why?
From time to time, the number of kicks you can earn may change. Sometimes you’ll be able to earn a lot more kicks than normal – keep checking the app everyday to see how many kicks are available that day.

How come I don’t earn kicks every time I walk into a store?
We have limits on the number of times you can earn kicks for walking into a particular store or chain – you may have reached that limit. Check the app daily to see what is available.

How do I refresh the store list?
Simply pull down the screen with your finger and it will refresh.

A store I visit isn’t on the check in list, what can I do?
Try pulling down the screen to refresh – occasionally the gps coordinates are dated and have you located in the wrong place.

Scanning
How do I scan a product?

Our scan screen will show you products you can scan for kicks. To scan an item, check in to the store with the item and then tap on it. Your phone will switch to camera mode and you should hold it in front of the barcode of the product. After a few seconds, the barcode should be recognized.

I just scanned one of the products, but the app told me the scan was unsuccessful. Why?
Sometimes the product may not be recognized by our app, which could be causing the problem. You should try scanning it again, and if after several tries it is still unsuccessful, you may want to try scanning a different product to receive karmas instead.

How come I don’t collect kicks every time I scan an eligible product?
There is a limit to how many times you can scan each product, which you may have reached. Try again, and if it still doesn’t work, then you may want to wait until tomorrow to continue scanning to earn karmas.

Offers
I want to use an offer, but it says I have to verify my phone number- what do I do?

To verify your phone number, just tap on “Account Settings” under the “More” tab. From there, tap on “verify my phone number.” You will receive a text message with a code and a link – you can verify by entering in your code or by tapping on the link.

I just got an American Eagle offer! Now how do I redeem it?
Simply click the “Use it” button and the offer will be ready to use. When you are ready to purchase, click the “Checkout” button and the phone will be ready to display the codes to the cashier.

I just got a Best Buy offer! Now how do I redeem it?
Simply tell the cashier at Best Buy that you are a shopkick user and give them your cell phone number. Any applicable shopkick discount will automatically and magically appear on your receipt. :)

I just got a Crate & Barrel offer! Now how do I redeem it?
Simply click the “Use it” button and the offer will be ready to use. When you are ready to purchase, click the “Checkout” button and the phone will be ready to display the codes to the cashier.

I just got a Macy’s offer! Now how do I redeem it?
Simply head to checkout with the item(s) in question and make sure you receive the displayed sale price or discount. If you do not receive the sale price or discount, show the cashier the Macy’s offer on your phone to confirm.

I just got a Sports Authority offer! Now how do I redeem it?
Simply click the “Use it” button and the offer will be ready to use. When you are ready to purchase, click the “Checkout” button and the phone will be ready to display the codes to the cashier.

I just got a Target offer! Now how do I redeem it?
Simply select the offer you want to redeem in the app, tell the cashier at Target that you are a shopkick user and have the mobile barcode read directly from your phone display by Target’s scanner at the register. Any applicable shopkick discount will automatically and magically appear on your receipt. :)

I just got a Wet Seal offer! Now how do I redeem it?
Simply click the “Use it” button and the offer will be ready to use. When you are ready to purchase, click the “Checkout” button and the phone will be ready to display the codes to the cashier.

My offer isn’t being accepted! What do I do?
If the code does not work at check out, please double check with the store employee and make sure the proper code is being used. If that doesn’t resolve the issue, please tap the back button and see if you can click the “Use it” button again. If the same code is displaying or you cannot tap the back button, please contact feedback@shopkick.com from inside the app so we can identify your phone and help you resolve the situation.
Bonuses (for iPhone)

Where can I find bonuses?
Bonuses are scattered across different stores. Check in often to collect bonuses!

I have a bonus, but it says I need 3 of a kind to complete the set – what does that mean?
You’ll need to collect several bonus pieces of a set to unlock the bonus. Think of each piece as a part of a puzzle, once you have all of the pieces, you’ll have the complete picture.

I completed a set – now what?
Congrats! Your bonus will now appear in the your profile under the “Me” tab. Check out how to redeem it by tapping on it.
Rewards

How do I redeem my kicks for rewards?
Tap on the rewards tab to get started. On the rewards screen you’ll see rewards you can purchase- they are highlighted in green. Just tap on the reward you want and select “redeem”. Your reward will appear in the “Me” tab.

What kind of rewards can I exchange my kicks for?
You can redeem kicks for many different rewards! You can donate them to your favorite cause, exchange them for music on Napster and get gift certificates to Best Buy. More are coming soon, and if you notice something great is missing, let us know!

Profile
How do I level up?
You’ll level up by using the app more and more. Every check-in and every walk-in helps you move closer to leveling up – so check in and walk in often!